We are usually asked about

How long does delivery take?

Delivery can be a complex process within janitorial supplies. With every order we shall contact you in regards to delivery time scales given that the majority of our customers buy in bulk. If you are looking to purchase only small quantities, we typically ship and dispatch on the same day, with a 1-2 day delivery timescale.  Liquid products are different, these have to be sent with one of our couriers, this depends on where they need to be delivered to.  One of our team will contact you within 12hrs of the purchase to let you know.

What happens if my order arrives damaged?

If part or all of your order is damaged in transit, give our office a call on 01543 495030, we are available Monday to Friday 9-5 and we will assess the possible solutions for the replacement.

How will my order be dispatched?

Orders made Monday – Friday before 11am (GMT) will be sent via courier that same day. Orders received after 11am will be sent via courier the following day and any orders made on a weekend will be processed the next working day.

Do you deliver to work addresses?

Yes, we can deliver to residential addresses or places of employment. If you would like delivery to your place of work you will need to ensure that someone will be there to take receipt of the goods.

Which payment methods do you accept?

You can pay your orders with PayPal or credit/debit card: Visa and MasterCard. You can also ring the office on 01543 495030 and pay for your order via telephone.

I want to return my product. What do I do?

If the product is faulty when you receive it, then you can return it to us for a full refund. Just give our office a call on 01543 495030, we are available Monday to Friday 9-5 and we will be happy to help.

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Useful information

At Hygienic Concepts we aim to strive for 100% customer satisfaction. We provide a broad array of both washroom services and products. We are an organisation that you can rely upon to have your janitorial supplies dispatch quickly and effeciently. By continually re-investing in our products, we are actively inventing in new technologies and developments to bring you the latest in washroom and janitorial supplies.

We are renowned for delivering on-time and on-spec supplies to our customers nationwide.

Whether you’re in need of buying janitorial supplies or washroom services on an urgent basis, Hygienic Concepts ensure you that you’re getting exactly what you require for a cost effective and low price.

With customers across the country, our supply chain is fully developed and can cope whether you’re based in John O’Groats or Lands End.