1.0 General Information

All orders are subject to product availability. Some products are ordered in from the supplier based on an as and when basis. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2.0 Delivery Location

Items offered on our website are only available for delivery to addresses in Mainland UK. Any shipments outside of Mainland UK are not available at this time.

3.0 Delivery Time

Estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfil your order within 30 days from the date of purchase. Orders made between Monday – Friday before 1 pm will be processed on that day ready to be delivered. Orders made on Saturdays or Sundays will be processed on the following Monday and scheduled out for delivery. Orders made during a national holiday or business shut down will be processed on the next available business day.

The date of delivery may vary due to carrier shipping practices, delivery location, the method of delivery, and the items ordered. The date of delivery may also vary if it is a product that is ordered from the supplier on an as and when basis. Products may also be delivered in separate shipments.

4.0 Delivery Instructions

You can provide special delivery instructions during the check-out process. This may include a safe place and general information.

5.0 Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Sales tax is charged according to the province or territory to which the item is shipped.

5.1 Free Shipping

Our online store grants all users free shipping when they provide a valid coupon code or spend £150 or more. This offer is available on all products excluding water coolers. Hygienic Concepts has the right to change or modify the qualifying coupon code or total spend at any time.

Free shipping is also provided to the following postcode areas:

WS1 – WS15

6.0 Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately via our online contact form or live chat at www.hygienicconcepts.co.uk or call 01543 495 030.

7.0 Questions

If you have any questions about the delivery and shipment or your order, please contact us at www.hygienicconcepts.co.uk via the contact form or live chat. Otherwise, call 01543 495 030.